Contact

Welcome to the Jinnspeed customer service helpdesk. Use the form below to submit a support ticket for a customer service inquiry or contact us with any questions you may have. Thank you for choosing Jinnspeed!

Please use this contact form for any of your customer service needs, as this will allow us to best serve you for:

General Inquiries
Order Issues
Tracking Requests
Return Requests (RMA)
Service Requests (see below)

Although our Help Desk is the preferred way to contact us, you may also call us at 669-400-9800 during normal business hours

Our Hours: (M-F 11am-7pm PST).

Location:
912 Rincon Cir.
San Jose, CA 95131

Credit Cards We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Affirm Affirm financing is available exclusively for US residents that meet all other Affirm eligibility requirements on new retail purchases exceeding $250. International orders, purchases of wheels through our Wheel Replacement Program, and orders placed utilizing our deposit system are not eligible for Affirm financing. Eligibility, rates, and loan duration are determined by Affirm. Customers can review available rates and loan durations during the checkout process. For any inquiries or assistance regarding Affirm financing, customers are encouraged to refer to the Affirm Help Desk. Out of Stock Products We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM Pacific , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. For extremely time sensitive purchases, we recommend you contact us by phone to confirm availability and shipping times. Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jinnspeed LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jinnspeed LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jinnspeed LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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